PERANAN SALES SECRETARY DALAM MENDUKUNG KELANCARAN MANAJEMEN SALES DI KUTA PARADISO HOTEL
DOI:
Abstract views: 735 , 
pdf downloads: 655
Abstract
The role of a secretary is required in assiting to complete the whole works. As a secretary, the most important skill is managing time and choosing work priorities so that the main work can be completed on time. At the same time, there are a number of jobs beside of the main jobs should be completed. It affects the load of secretary’s jobs were fulled. This study aims to find out how the roles and responsibilities of the sales secretary who are concurrently as sales admins, as well as what are the obstacles faced in carrying out the tasks. Data was collected through observation, interview and documentation techniques. The data analysis technique used in this research is descriptive qualitative. The results of the study showed descriptively that the sales secretary is very instrumental in supporting the management system of sales at Kuta Paradiso Hotel, Bali. The problems was encountered by a secretary was lack of communication skills, lack of human resources that affect the load of secretry’s responsibilities was over.
References
Agus Sulastiyono. 2011. Manajemen Penyelenggaraan Hotel. Bandung: Manajemen Hotel Bandung
Anjarwati. 2009. Fungsi Dan Peranan Sekretaris Dalam Membantu Pimpinan Pada Badan Kepegawaian Daerah Kabupaten Demak. Available from: URL: https://lib.unnes.ac.id/2413/1/6239.pdf
Anora, dkk. 2013. Makalah Tugas, Kualifikasi dan Masalah Yang Dihadapi Sekretaris. Available from URL: https://www.academia.edu/ 8541433/makalah_tugas_kualifikasi_dan_masalah_yang_dihadapi_sekretaris
Burhan Bungin. 2011. Penelitian Kualitatif. Jakarta: Kencana Predana Media
Dantes. 2012. Metode Penelitian. Yogyakarta: ANDI
Departemen Pendidikan Nasional. 2002. Kamus Besar Bahasa Indonesia. Jakarta: Balai Pustaka.
Handayani. 2016. Peranan Sales Administration Section pada Sales and Marketing Department dalam Penyelenggaraan Kegiatan MICE di Lorin Business Resort and SPA Surakarta.
Hani Handoko. 2016. Manajemen. Yogyakarta: BPFE
Hartiti dan Tulus Haryono. 2003. Menjadi Sekretaris Profesional. Jakarta: PPM
Hasibuan, M.S.P. 2013. Manajemen Sumber Daya Manusia. Jakarta: PT. Bumi Aksara
Herlambang dan Marwoto. 2014. Manajemen Kesekretarisatan. Yogyakarta: Gosyen Pusblishing
Kotler, Philip and Gary Armstrong. 2012. Prinsip-prinsip Pemasaran. Jakarta: Erlangga
Miles, Mathew B, dan Huberman, A Michael. 1992. Analisis Data Kualitatif. (Tjetjep Rohendi Rahan, Pentj). Jakarta: UI
Nahassy dan William Selden. 2008. Business Dictionary. Available from URL: https://www.pelajaran.co.id/2018/15/pengertian-sekretaris-tugas-fungsi-tujuan-dan jenisnya.html
Nitisemito. 1992. Manajemen dan Sumber Daya Manusia. Yogyakarta: BPFE UGM
Pantiyasa, 2013, Metode Penelitian Yogyakarta Andi
Pantiyasa, 2015, The Effects of Economic, Socio-Cultural and Environment of an Integrated Rural Tourism Destination Pinge Village-Tabanan Vol 1, No 1 (2015)
Robbins, P.Stephen dan Coulter, Mary. 2012. Management. England: PT Pearson Education Limited
Sihite, R. 1996. Tourism Industry. SIC: Surabaya
Soekanto. 2009. Peranan Sosiologi Suatu Pengantar, Edisi Baru. Jakarta: Rajawali Pers
Subagyo. 2011. Available from URL: https://elib.unikom.ac.id/files/ disk1/717/jbptunikompp-gdl-seniyulyan-35824-7-unikom_s-i.pdf
Sugiyono. 2015. Metode Penelitian & Pengembangan Research and Developmen. Bandung: Alfabeta
Suharsimi Arikunto. 2013. Manajemen Penelitian. Jakarta: PT Rineka Cipta Terry, George dan Lesslie W, Rue. 2010. Dasar – Dasar Manajemen. Cetakan Kesebelas. Jakarta: PT. Bumi Aksara
Suryaniadi, S. M. 2013. Peranan Sekretaris Dalam Melancarkan Tugas Perkantoran Di Hotel Melia Bali, Nusa Du Available from URL: http://scholar.google.co.id/citations?user =wvnR4gsAAAAJ&hl=en
Copyright (c) 2020 Ni Luh Supartini, Cendana Cahyani Lestari Guyana
This work is licensed under a Creative Commons Attribution 4.0 International License.
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access)
